Last updated: 23 June 2026
This Refund Policy applies to all purchases made through the My Car Mentors website, applications, and services (the "Platform"), operated by My Car Mentors ("we", "us", or "our"). It forms part of, and must be read together with, our Terms & Conditions. By making any payment on the Platform, you acknowledge that you have read, understood, and agree to this Policy.
Contents
1. All sales are final
Except where a mandatory law that cannot be excluded requires otherwise (see Section 13), every purchase on the Platform — including paid questions, live sessions, bookings, add-ons, memberships, and renewals — is final, non-cancellable, and non-refundable. You are encouraged to review pricing, the service description, and a Mentor's profile carefully before you pay. Completing a purchase confirms your informed decision to buy.
2. Nature of what you are buying
My Car Mentors is a technology platform and marketplace. We do not perform repairs and we do not sell goods that can be returned. You are purchasing (a) access to digital features and (b) the reserved time and professional opinion of independent Mentors. These services are delivered and consumed instantly and have no resale or salvage value once provided, which is why they are non-refundable. Mentors are independent contractors, not our employees; we facilitate and are not a party to the advice given.
3. Paid Q&A
A paid question is treated as fulfilled the moment a Mentor begins reviewing or responds to it. Accordingly:
- Once any answer has been provided, the fee is non-refundable.
- If a question is genuinely never answered within the response window you selected, your sole remedy is, at our discretion, re-assignment of the question to another Mentor or Platform credit equal to the amount paid. Cash refunds are not provided for this.
- Disagreement with, or dissatisfaction at, a competent answer is not grounds for any remedy.
4. Live sessions (video, audio, chat)
- A session is treated as delivered once it begins, and is non-refundable thereafter, regardless of the outcome or your satisfaction.
- If a Mentor fails to attend a confirmed session, your sole remedy is a rescheduled session or Platform credit of equal value, at our discretion.
- Connectivity, device, or other issues on your side do not entitle you to any remedy. Where a verified fault in our Platform prevents a session entirely, we may, at our discretion, offer a reschedule or Platform credit.
5. Cancellations & no-shows
- Bookings may be rescheduled once if you give at least 24 hours' notice, subject to availability. Rescheduling does not create a right to a refund.
- Cancellations within 24 hours of a session, and Client no-shows, are charged in full and are non-refundable, to compensate the Mentor's reserved time.
- Any non-refundable booking, service, or processing fees are retained in all cases.
6. Subscriptions & memberships
Memberships are billed in advance and renew automatically until cancelled. Subscription fees are non-refundable, including for partial periods, unused allowances, or periods following cancellation. Cancelling stops the next renewal only; you retain access until the end of the current paid period. It is your responsibility to cancel before a renewal date; charges already taken will not be refunded.
7. Fees & commissions
Platform service fees, booking fees, payment-processing fees, currency-conversion costs, and our commission on any transaction are non-refundable under all circumstances, including in the rare cases where a discretionary credit is issued for the underlying service.
8. Credits, coupons & promotions
Where we choose to issue Platform credit, it is non-transferable, has no cash value, cannot be exchanged for money, and may expire after a stated period. Purchases made with discounts, coupons, vouchers, or promotional pricing are non-refundable. Free or bonus items have no refund value.
9. Situations that never qualify for any remedy
- Change of mind, buyer's remorse, or no longer needing the service.
- Failure to attend, use, or redeem a service you purchased.
- Dissatisfaction with correct, good-faith advice, or because results differed from your expectations.
- Outcomes that depend on work you or a third party carried out, on part quality, tools, or vehicle condition outside the Mentor's control.
- Damage, loss, injury, downtime, or warranty issues of any kind arising after a consultation.
- Requests made outside the window in Section 10, or after a service has been delivered.
- Duplicate, accidental, or "unauthorized family member" purchases where the service was nonetheless accessed.
10. How to request a review
If you believe a qualifying circumstance in Sections 3–4 applies, you must contact info@mycarmentors.com within 48 hours of the relevant service, quoting your account email and order reference, with a clear explanation and any evidence. Requests submitted after 48 hours will not be considered. Submitting a request does not guarantee any remedy and does not pause amounts owed to Mentors.
11. Our discretion
Any remedy described in this Policy is granted at our sole and absolute discretion, is assessed case by case, and where granted will default to Platform credit rather than a cash refund. Goodwill gestures, if any, are one-off and do not set a precedent, do not waive this Policy, and do not create an obligation to provide the same in future. We reserve the right to refuse any request that we reasonably consider to be unfounded, repeated, or abusive.
12. Chargebacks & payment disputes
You agree to contact us first to resolve any billing concern. Initiating a chargeback or payment dispute for a validly delivered service is a breach of our Terms. We will contest such disputes using session logs, message history, access records, and this Policy as evidence, and we may recover associated costs from you. Accounts that file improper chargebacks may be immediately suspended or terminated and barred from future use, and outstanding balances may be referred for collection.
13. Mandatory statutory rights
Nothing in this Policy limits rights you may have under mandatory consumer-protection laws that cannot legally be excluded in your jurisdiction. Where such a law grants you a right that overrides a term above, that right applies — but only to the minimum extent the law requires, and the remainder of this Policy continues in full force. Many jurisdictions permit a consumer to expressly agree that a digital or expert service begins immediately and thereby waive any cooling-off or cancellation right; by purchasing, you request immediate performance and acknowledge this waiver to the extent permitted by law.
14. Contact
Questions about this Policy? Email info@mycarmentors.com before making a purchase if anything is unclear.
This document is provided as a general template. Refund and consumer-protection rules vary by country and state; have qualified legal counsel review and localize it before you rely on it for your business.